Delivery Policy
Where we ship, how long it takes, and what it costs.
- 01
Where we ship
We ship throughout Indonesia through our RajaOngkir courier network. For deliveries outside Indonesia, write to us before ordering and we will quote the carriage.
- 02
Delivery charges
Delivery is complimentary on every order over Rp 1.000.000. Below that, the charge depends on the courier you choose and the distance to you; the exact amount is calculated and shown at checkout before you pay, never after.
- 03
Dispatch and delivery times
Orders are dispatched within 1 to 2 business days of confirmed payment, and typically arrive 2 to 4 days after that. Delivery outside Java, and during national holidays or courier peak periods, can take longer. These are the courier's estimates, not guarantees.
- 04
Tracking your parcel
You receive a resi (tracking number) by email the moment your parcel leaves the atelier, and you can follow its progress from your order history at any time.
- 05
Delivery addresses
Please check your address carefully before you pay. Once a parcel has been handed to the courier we cannot change its destination, and parcels returned to us because of an incorrect or incomplete address will be reshipped at your cost.
- 06
Failed deliveries
Couriers normally attempt delivery up to three times before returning a parcel to us. If that happens we will contact you to arrange redelivery or a refund of the pieces, less the carriage already spent.
- 07
Damaged or lost parcels
Tell us within 3 days of delivery if your parcel arrives damaged, or write to us if tracking has not moved for more than 7 days. We open the claim with the courier and see it through on your behalf.
Gluck