Return Policy

Thirty days

If a piece is not right, return it within 30 days of delivery for a full refund or an exchange.

Conditions of return

To be accepted, a returned piece must be:

• Returned within 30 days of the date you received it.
• Unworn and unwashed, in its original condition.
• Complete with all original tags still attached.
• Returned in its original packaging where possible.

What cannot be returned

For reasons of hygiene and fairness, underwear, earrings, and pieces made or altered to your measurements cannot be returned unless they arrive faulty. Delivery charges already paid are not refundable.

How to start a return

Open your order history in your account and start a return on the order concerned. Tell us which pieces you are sending back and why. Once we approve the request we arrange the pickup — you do not need to find a courier yourself.

Refunds

We inspect returned pieces on arrival and confirm the outcome by email. Approved refunds are returned by the same method you paid with, within 7 to 14 business days of our confirmation. How quickly the money appears after that depends on your bank or wallet provider.

Exchanges

If you would prefer a different size or colour, say so when you open the return. We reserve the replacement while your return is in transit and ship it as soon as the returned piece is approved. If the replacement costs more, we send you a payment link for the difference; if it costs less, we refund the difference.

Faulty or incorrect pieces

If a piece arrives damaged, faulty, or is simply not what you ordered, write to us within 3 days of delivery with photographs. We cover the return shipping and replace or refund the piece in full — the 30-day conditions above do not limit your rights in this case.